Return and Refund Policy
– Flaming Bitez
Last Updated: 23/06/2025
At Flaming Bitez, customer satisfaction is our top priority. If you’re not entirely happy with your order, we’re here to help.
Returns
Due to the perishable nature of food, we do not accept returns once an order has been delivered or picked up. However, if there’s an issue with your order, we encourage you to reach out to us immediately.
Refunds
Refunds may be issued in the following circumstances:
Incorrect Order: You received the wrong items (e.g., wrong burger or missing items).
Quality Issues: The food is spoiled, undercooked, or does not meet our usual standards.
Order Not Delivered: You were charged but your order was not delivered or was significantly delayed.
To request a refund, please contact us within [e.g., 1 hour] of receiving your order with the following information:
Order number
Description of the issue
Photos (if applicable)
Once your request is reviewed, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original method of payment within [e.g., 5–7 business days].
Exchanges
We do not offer exchanges, but if there’s an issue, we may offer a replacement order depending on the situation.
Contact Us
If you have any questions about your order, contact us at:
📞 Phone: +441582340333
📧 Email: info@flamingbitez.co.uk
📍 Address: 21 Mill St, Luton, Bedfordshire, postcode LU1 2NA, United Kingdom